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Privacy Policy

Introduction

Who We Are and What We Do​
​
GroGov LLC ("GroGov," "we," "us," or "our") provides a secure, online payment processing platform that enables individuals and businesses ("payors" or "you") to make payments to government agencies and other authorized entities ("units") for government fines, fees, and other obligations. In order to facilitate these transactions, GroGov collects personal information from a combination of its government clients and from payors themselves. Please read the following carefully to understand GroGov's views and practices regarding personal information and how GroGov will treat it.

Why We Have a Privacy Policy

GroGov's business is built upon the trust and integrity that our government clients, payors, and stakeholders place in our company. The privacy and security of the data that GroGov stores, processes, and transmits on behalf of our government clients and payors is of paramount concern. As part of this commitment, GroGov has published this Privacy Policy that outlines:
 

  • How and why we collect personal information

  • What personal information is collected

  • How and when personal information is disclosed to third parties

  • The rights afforded to individuals regarding their personal information

  • The process by which payors can request an accounting and removal of their personal information as per applicable laws

 
GroGov is committed to complying with all applicable laws and regulations regarding the collection, storage, processing, transmission, and protection of personally identifiable information.

Scope

This Privacy Policy applies to all personal information stored, processed, and transmitted by GroGov, including:

 

  • All payors who use the GroGov payment platform to make payments

  • All visitors to GroGov-hosted or white-labeled payment pages

  • All communications sent by GroGov, including payment confirmations, receipts, and payment reminders

 

This policy does not apply to the websites or practices of government agencies, organizations, or other third parties that may link to or integrate with GroGov services. We encourage you to review the privacy policies of those entities separately.

Information Collection Purpose

GroGov is contracted by government clients to be a third-party service provider for payment processing. As part of these transactions, GroGov must collect information from government clients (such as the amount of an outstanding balance and the name under which an account is registered) and from payors (such as a credit card number to complete a payment). The collection and processing of payors' personal information is contractually and legally authorized by our government clients.
 
GroGov stores evidence of each transaction in order to register the interaction with our government clients and provide customer support.
 
GroGov may use your personal information to:
 

  • Process your payment transactions, including refunds when applicable

  • Process applicable service fees associated with your payment

  • Process recurring or scheduled payments when you have enrolled

  • Send payment confirmation receipts via email or SMS

  • Deliver payment reminders you have opted into

  • Notify you of payment status changes (e.g., declined transactions, refunds, chargebacks)

  • Respond to your inquiries or support requests

  • Detect, prevent, and investigate fraud, unauthorized transactions, and other illegal activities

  • Comply with applicable laws and regulations

  • Support legal, regulatory, and law enforcement inquiries and investigations

  • Improve our services through analysis of aggregate, de-identified data

  • In connection with a merger or sale of substantially all of our assets

 
By using GroGov's services, you acknowledge that you have read and understand this Privacy Policy.

Information Collection Types

The type of personal information collected depends on the payment being made. The following is a comprehensive list of categories of personal information that GroGov may collect:
 
Payment Information:
 

  • Credit or debit card number

  • Card expiration date and security code

  • Cardholder name

  • Billing address and zip code

  • Bank account and routing numbers (for electronic bank transfers)

 
Contact Information:
 

  • Name

  • Email address

  • Phone number

 
Account Identification Information:
 

  • Case numbers, citation numbers, account numbers, or other identifiers used to look up your balance with a government agency

  • Any additional fields required by the specific government agency (e.g., date of birth, address)

 
Communication Preferences:
 

  • Payment reminder subscription preferences (email, SMS, or push notification)

  • Preferred language (English or Spanish)

 
Device and Technical Information:
 

  • IP address, browser type, and operating system

  • Approximate location (used for fraud prevention)

 
Optional Information:
 

  • Notes or messages you choose to include with a payment

Information Collection Methods and Sources

GroGov receives personal information through the following methods:
 

  • Directly from you: Information you voluntarily submit as part of a payment or interaction with GroGov

  • From government clients: Account balance information, payment due dates, case or account details necessary to process your payment

  • From payment processors: Transaction results and verification outcomes

  • From fraud prevention services: Fraud risk assessments

  • Automatically collected: Essential cookies and usage data necessary to operate and improve our services

 
When you make a payment through GroGov, the information you provide may be linked to information obtained from the government agency to create a singular record of your transaction. All data is stored, processed, and transmitted within the United States.
 
We do not use advertising cookies, third-party tracking, or social media tracking on our payment pages. We use only cookies necessary for the secure operation of the payment process.

Information Disclosure

GroGov will not sell your personal information. We will only disclose data to external entities under the following circumstances:
 
Government Agencies and Organizations: We share payment confirmation details, transaction references, and account identification information with the government agency or authorized organization to which your payment is directed, as necessary to post your payment and confirm your obligation has been satisfied.
 
Payment Processors and Card Networks: We share payment information with our payment processors and card networks (Visa, Mastercard, American Express, Discover) as necessary to process your transactions and resolve any disputes.
 
Service Providers: We share information with service providers who assist us in delivering our services, such as messaging providers for receipts and reminders, and our hosting provider. All service providers are bound by contractual obligations to protect your data, and all data resides within the United States.
 
Legal and Regulatory Requirements: We may disclose your information when there is a good-faith belief that disclosure is reasonably necessary to:
 

  • Satisfy any applicable law, regulation, legal process, or enforceable governmental request (subpoenas, court orders)

  • Detect, prevent, or otherwise address fraud, security, or technical issues

  • Protect against harm to the rights, property, or safety of GroGov, its clients, or the public

  • Resolve payment disputes

  • Meet tax reporting obligations

 
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify affected users of any change in ownership or control of their personal information.

With Your Consent: We may share your information for purposes not described in this policy with your explicit consent.

Cardholder Data Protection

GroGov is committed to the highest standards of cardholder data protection, consistent with current Payment Card Industry Data Security Standard (PCI DSS) requirements.
 
What We Never Store:
 

  • Your full card number

  • Your card security code (CVV/CVC)

  • PIN data

 
What We Do Store:
 

  • Last four digits of your card number

  • Card brand (e.g., Visa, Mastercard)

  • Expiration month and year

  • Cardholder name

 
Your payment information is transmitted securely and encrypted at all times. We do not retain your full card details after your transaction is processed.

Consumer Rights and Compliance

Individuals who use the GroGov payment platform have the following rights related to their personal information:
 

  • Access and Correction: You may request access to the personal information we hold about you or request correction of inaccurate information.

  • Deletion: You may request deletion of your personal information. We may be unable to delete information we are required to retain by law, regulation, or for legitimate business purposes such as fraud prevention, dispute resolution, or ongoing legal proceedings. Where deletion is not possible, we will explain the reason and the applicable retention period.

  • Data Export: You may request an export of your transaction history and personal information in a portable format.

  • Restriction of Disclosure: You may request a restriction of the disclosure of your personal information.

  • Restriction of Use: You may request a restriction of the use of your personal information if it is to be used for a purpose that differs from what was communicated when the information was initially collected.

  • Revocation of Consent: You may revoke your consent to GroGov's collection, use, and disclosure of your personal information.

  • Payment Reminders: If you have opted in to payment reminders, you may unsubscribe at any time by replying STOP to any SMS reminder, clicking the unsubscribe link in any email reminder, or contacting us.

 
Because GroGov routinely refreshes data collected from government clients, the ability to remove personal information may be limited to transactional and account data that you have voluntarily provided. You will be notified of the personal information categories that we are able to purge from our records in compliance with applicable privacy laws.
 
Requests may be verified to ensure their authenticity. See the Contact Information section for how to submit requests. GroGov will respond within thirty (30) days.

California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the right to:
 

  • Know what personal information we collect, use, and disclose about you

  • Delete your personal information, subject to legal retention requirements

  • Opt out of the sale of your personal information (GroGov does not sell personal information)

  • Non-discrimination for exercising your privacy rights

  • Correct inaccurate personal information

  • Limit the use of your sensitive personal information to purposes necessary for providing the services

 
You will not be charged for these requests up to twice per year. Additional requests may incur a processing fee.
 
More information on the CCPA can be found at https://www.oag.ca.gov/privacy/ccpa.​

Other State Privacy Laws

We comply with applicable state privacy laws, including but not limited to the Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), and other state privacy regulations as they take effect. Residents of these states may exercise their applicable rights by contacting us.

Children's Privacy

Our payment services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us.

Data Protection

GroGov employs comprehensive security measures to protect your personal data, including:
 

  • Encryption: All data is encrypted during transmission and while stored

  • Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis

  • Monitoring: Continuous monitoring and alerting for suspicious activity

  • Testing: Regular security testing and assessments

  • Personnel: Background checks and mandatory security training for staff with access to sensitive data

 
GroGov undergoes regular compliance reviews of its data protection practices and security measures.

Data Retention

GroGov retains personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal and regulatory obligations, and resolve disputes.​​

Retention Period: 
Transaction records: 7 years
Customer records: 7 years
Chargeback and dispute records: 7 years
Consent records (reminders): 7 years after consent is revoked
Reminder delivery logs: 1 year

When data reaches the end of its retention period, it is securely deleted. Specific records may be held longer if subject to a legal hold. Applicable data removal requests will be processed after the minimum retention period has passed.

Contact Information

GroGov has a designated Privacy Officer that handles all inquiries regarding this document and our privacy practices. All requests for further information, questions, complaints, or amendment requests can be addressed to:
 
GroGov LLC c/o Privacy Officer Email: Privacy@grogov.us
 
To report a suspected security incident involving payment data: Email: security@grogov.us
 
All communications will be evaluated on a case-by-case basis and processed in accordance with all applicable federal, state, and local laws. Responses will be provided in a readable, structured, portable, and commonly-used format.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:
 

  • Update the "Effective Date" at the top of this document

  • Post the revised policy on our website

  • Provide notice through the payment platform or by other appropriate means for significant changes

 
Previous versions of this policy are available upon request. By continuing to use GroGov's services, you agree to the changes in this Privacy Policy. You are responsible for reviewing this policy periodically.

Consent for Communications

SMS and Text Message Consent: By providing your phone number and using the GroGov payment platform, you consent to receive SMS and text messages from GroGov LLC. These messages may include:
 

  • Payment receipts and confirmation notices

  • Payment reminders for upcoming or past-due obligations

  • Refund and dispute notifications

  • Account and transaction status updates

 
Message frequency varies based on your payment activity and reminder preferences. Message and data rates may apply. Your mobile carrier is not liable for delayed or undelivered messages.
 
You may opt out of SMS messages at any time by replying STOP to any message from GroGov. After opting out, you will receive a one-time confirmation message. To resume messages, reply START. For help, reply HELP or contact us using the information in Contact Information.
 
Consent to receive SMS messages is not a condition of making a payment or using GroGov's services. You may choose to receive receipts via email only.
 
Email Communications: By providing your email address and making a payment through our platform, you consent to receive email communications from GroGov related to your payment, including receipts, confirmation notices, refund notifications, and payment reminders you have opted into. These communications are not marketing messages and are necessary for the completion and management of your transaction.

Compliance

GroGov undergoes regular reviews to ensure compliance with all applicable privacy laws, regulations, and requirements. This Privacy Policy is maintained by GroGov's Privacy Officer and is reviewed at least every twelve months.

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